I COUNTRY - REGION :
fren

Article 1 – Company

CREATIVE CONCEPT

SIREN 520 195 348

SIRET 52019534800021

Address:

ESPRIT CREATIF

MULTIBURO 345250153

121 AV OF CHAMPS-ELYSÉES

75008 PARIS

France

Article 2 – General

The present general conditions of sale of the company Renov’smile distribution define the rights and obligations of the parties in connection with the sale of products and services by RenovSmile.COM to Members of the website renovsmile.fr (hereinafter referred to as “the Website”).

The present general conditions of sale complement each other with the Privacy and Protection of Privacy Policy.

The Member declares to have read and accepted the rights and obligations relating thereto. Any order made on the services is governed by these conditions.

Article 3 – Terminology

All services offered by RenovSmile.COM on its Website are hereinafter referred to as “Renov’smile distribution services” or “services”.

As part of the Services described above, the products and services are sold in limited quantities. Thus, they are offered to Members until exhaustion.

The services are offered in metropolitan France and in Belgium, in French. Each natural or legal person, major and capable, having been previously sponsored by another Member and wishing to benefit from the services of renovsmile.fr and who satisfies the present general conditions will hereinafter be referred to by a “Member”. Each purchase or reservation of a product or service made by a Member on the Website under the conditions set out in these General Terms and Conditions of Sale will be hereinafter referred to as “the order”.

Article 4 – Terms of order and pri

5.1. Members have the possibility to order: On the Internet: with http: //www.renovsmile.fr, It is previously specified that, for technical reasons and logistics Belgian members will not be able to have access to all accessible sales by a French member.

5.2. The Member warrants that he is fully entitled to use the credit card or his PayPal account (payment via a PayPal account only for Members ordering from Belgium) for the payment of his order and that these means of payment give access to sufficient funds to cover all costs resulting from the use of RenovSmile.COM services.

5.3. By clicking on the “Buy” button during the ordering process, and having verified in its “Basket” the contents of the order and, if necessary, having modified it, the Member declares to accept fully and without reserve the these General Conditions of Sale. After having confirmed the contents of his order, the Member will validate it definitively by the payment. The order will be final only from the payment of the corresponding price.

RenovSmile.COM will systematically confirm each Member’s order and then send it by e-mail.

5.4. Exceptionally and for some sales only, the Member may, for the duration of the same sale of a product or service, after passing, validated definitively and paid his order, complete it with other products or services of the same sale, and this by 2 means:

–       either by clicking on the link “complete my order” section “My account” under “My orders”

–       From “Help & Contact / My area / Questions about my orders / I want to complete my order ”

–       or by clicking on the” Add to Cart “tab of the Site This new order will follow the process mentioned in article 5.3 above.

5.5. The price including all taxes of each product or service is indicated in the corresponding product sheet or service. The shipping costs of the Member’s order will be indicated before the final validation of the latter. In addition, once the order is validated, prices and fees will remain accessible in the “My Account” section of the Website.

For deliveries and services outside France, the provisions of the General Tax Code relating to VAT will apply.

In the specific context of sales carried out under the ticket minute, some offers are likely to benefit from changing prices, downward, during said sales including the proximity of the date of the event.

5.6. Beside the selling price of the product or the service practiced by RenovSmile.COM, there is a reference price (barred) which is the price advised by the supplier of the product or the service near the distributors in France at the time of the sale.

Exceptionally, it may happen that this reference price is recommended in a country other than France. In this hypothesis, the information of the country where this price is recommended will be communicated in the technical sheet of the product or service.

If the product or service is no longer priced by the supplier at the time of sale, the above reference price is supplemented with information relating to the year to which the price relates. . This information will be specified in the data sheet of the product or service.

In any case, RenovSmile.COM makes sure of the reality of the reference price and the fact that it has been or is practiced, according to, by the other distributors.

When a product or service has been marketed for several seasons by the supplier, the price advised by it may have varied. In such a case, RenovSmile.COM always uses as the reference price the lowest recommended price, communicated by the supplier.

5.7. Failure by the Member to comply with the obligations under these General Terms and Conditions of Sale, and in particular in the event of fraud or any attempted fraud, and any incident of payment of the price of an order, may result in the suspension of access to the service of RenovSmile.COM, or even the termination of its Member Account depending on the degree of seriousness of the acts in question, without prejudice to any damages that could be solicited by RenovSmile.COM. Accordingly, RenovSmile.COM reserves the right to refuse any order from a Member with whom such a dispute exists.

As part of its policy against fraud, RenovSmile.COM may need to ask the Member for additional information and documents in order to finalize the order. In case of non-regularization of the order within the time limit, RenovSmile.COM could be forced to cancel the order, block access to the account of the Member and proceed to the registration of certain data, including personal data, the Member concerned in a “payment incidents” file. For more information, see the RenovSmile.COM Privacy and Privacy Policy

Article 6 – Product or Service Compliance

6.1. The information mentioned on each product sheet is the information communicated to RenovSmile.COM by the suppliers from whom the products or services are acquired.

RenovSmile.COM will make its best efforts to ensure that the photographic representation of the products or services on the Website is as faithful as possible to the products or services in themselves. However, in view of the digital presentation of products or services on the Internet, it is possible that the Member’s perception of the photographic representation of the goods or services does not correspond exactly to the product or service itself.

6.2. In case of non-compliance of the product or service delivered to the Member, the Member may return it to RenovSmile.COM. In order to facilitate the processing of their file, we strongly recommend that Members follow the procedure provided in the “Help & Contact” section available on the Website. Member may ask RenovSmile.COM:

–       The replacement of a product or service identical to that ordered, within the limits of available stocks;

–       To be delivered a product or service of quality and equivalent price, within the limits of available stocks;

–       To be refunded the price of the product or service ordered within 30 days of the request of the Member if the replacement of a product or equivalent service proved impossible.

The cost of returning the product ordered and delivered to the Member, as well as the possible delivery of another product will be supported by RenovSmile.COM. For fresh products, in order to know the steps of return of a fresh product that does not conform to the order, RenovSmile.COM invites the Member to contact the Service Relation Members to the number appearing in article 12.7.

It is also specified that the products offered during the summer and winter special operations come from the quantities defined well before the online sale and can not be subject to a possible replenishment. These products can not therefore be exchanged by the Member, but only a refund in case of non-compliance.

Finally, it is specified that the tickets for shows or events, purchased in particular as part of the ticket-minute offers, can not be refunded even in the event of theft or loss, or taken back or exchanged, except in case of cancellation of a show (or event) for which the organizer of the show decides to refund the ticket.

6.3. In any case, these provisions do not deprive the Member of the benefit of his right of withdrawal, as governed by Article 8 of these General Terms and Conditions of Sale.

Article 7 – Availability of products and services

In the event of total or partial unavailability of product or service after placing the order, the Member will be informed by email of the delivery of a partial order or the cancellation of his order.

In application of the provisions of Article L 121-20-3 of the French Consumer Code, in case of unavailability of the product or service, the Member then has the option of:

–       Either delivering a product or quality service and equivalent price, within the limit of stocks available

–       Either be reimbursed the price of the product or service ordered within 30 days of its request.

Delivery charges for a new product or service will be borne by RenovSmile.COM.

Article 8 – Right of withdrawal

8.1. Scope

With respect to the goods and / or services marketed on the Website, and with the exceptions listed below, Members have the right to withdraw and return their product (s) and / or service (s). ) for seven clear days from the date of delivery thereof, in accordance with the provisions of Article L 121-20 of the Consumer Code, in the context of event sales.

The Member can, within seven days after the delivery of his order, and concerning the products subjected to the right of retraction, exercise this one by telephoning with the following number:

–       For France: AZUR number: 0 810 520 187 (Cost of a local call from a landline).

–       For Belgium: 078 600 087 (Price of a local call from a fixed line from Belgium).

–       Our advisors are at your disposal from Monday to Friday from 7h to 20h and Saturday from 9h to 17h.

However, certain products and services defined in Article L.121-20-2 of the Consumer Code can not be the subject of a right of withdrawal by the Member, the products or services concerned being in any case designated as such to Members prior to the conclusion of the sale, in the data sheets.

This is especially:

–       audio or video recordings or computer software.In fact, unless they have not been unsealed (removal of protective blister), these products once issued can not be returned to RenovSmile.COM by the Member nor do the subject of a refund of the Member by RenovSmile.COM.

–       products which, because of their nature, can not be re-shipped or are likely to deteriorate or expire quickly (such as fresh products).

These products include, for the purposes of the case law, foodstuffs or liquids. Furthermore, it is expressly stated that this category also includes products that have an odometer and / or hour meter, any kilometer of which would have an immediate and undeniable impact on the value, thus making it impossible to put them back into the marketing channel of which they are part. resulting, and thus their resale.

–       Supplies of newspapers, periodicals or magazines

–       Finally, products made according to the specifications of the Member or clearly personalized.

Similarly, the Member may not exercise his right of withdrawal regarding the products and services referred to in Article L. 121-20-4 2 ° of the Consumer Code, namely the services of accommodation, transportation , catering, leisure that must be provided at a specified date or periodicity, and they will therefore be subject to no refund, such services being in any case designated as such to Members before the conclusion of the sale, in the data sheets. Thus, tickets for shows and events are not subject to a right of withdrawal.

8.2. modalities

Prior to any return of a product or withdrawal of a service, the Member must indicate his intention through the section “Help & Contact / My space / Questions relating to my account / I want to return a product” on the Site RenovSmile.COM Internet.

This right is exercised by returning the product to RenovSmile.COM at the address indicated in article 9, or for services following the specific procedure of the service that will be indicated on the Website.

The refund of the Member will be made by any means of payment within thirty days from the receipt by RenovSmile.COM of the request for exercise of the right of withdrawal by the Member, provided that the product or service has been returned to RenovSmile.COM.

The return of all products or services ordered will result in a refund equal to the total amount paid by the Member, ie the purchase price of the product (s) or service (s) purchased (s) and any delivery charges. The return of a command is indicated as a negative operation; information accessible at any time on the Website under the headings “My account” and “Help & Contact / My space / Questions relating to my orders”, which is accessible only to the Member concerned.

Article 9 – Terms of return of product or service by the Member / Return of used electrical and electronic products

9.1. Referral of the product in the event of non-compliance or exercise of the right of withdrawal

In order to fully benefit from the terms of Article 6 “Compliance” and Article 8 “Right of Retraction”, the Member must return the product or service to RenovSmile.COM.

For fresh products, in order to know the steps of return of a fresh product that does not conform to the order, RenovSmile.COM invites the Member to contact the Service Relation Members to the number appearing in article 12.7.

In order to simplify and facilitate the processing of returns of products that may be returned and their possible reimbursement, it is strongly recommended that Members follow the procedure described below:

–       make a return request via the “Help & Contact” section;

–       then return to the following address:

–       For France: RenovSmile.COM Returns Service, 24-26 Denis Papin Street 77290 MITRY MORY France;

–       For Belgium: RenovSmile.COM Returns service, m / w DHL Global Mail, NSC CX, 6099 CHARLEROI X

–       properly protected, in its original packaging, in a perfect state of resale (undamaged, damaged or soiled) accompanied by any accessories, instructions for use and documentation,

–       accompanied by the sales invoice so as to allow this last to identify the member (n ° order, name, first name, address).

–       without the product or service having obviously been the object of a durable use (beyond a few minutes), ie provided that the products do not bear the mark of a prolonged use exceeding the time necessary for their test and are in a condition allowing their resale.

If the Member opts for another method of return than the procedure described above, it is essential that RenovSmile.COM can identify the Member who makes this return in order to proceed to its refund. Also it is necessary to attach to your returned product all documents to identify you (copy of your order summary or copy of the invoice, …).

9.2. Take back of used electrical and electronic products

In accordance with Decree No. 2005-829 of July 20, 2005, the Member residing in France may benefit from a right of recovery of used electrical and electronic equipment within the limit of the quantity and type of equipment acquired during the order.

In order to benefit from this right of recovery the Member must, within 4 days from the day and time of his order, obtain return documents via the sub-heading “My space / Questions relating to my orders / I wish to take back an electric or electronic product “in the” Help & Contact “section; and return it according to the terms and conditions that will then be specified.

Article 10 – Payment

The payment of the purchases is carried out by means of a card of payment, a Paylib account (only for the Members commanding from France) or via a PayPal account (the payment via a PayPal account is possible only for the Members controlling since the Belgium).

Payment cards accepted to date are: CB, Visa, MasterCard and American Express.

For each order, a debit request from the Member’s bank account will be sent within 24 hours to his bank. In case of payment by PayPal, the amount of the purchases will be immediately charged to the PayPal account. The order will be considered effective after confirmation of the agreement of the bank payment centers.

It is up to the Member to register and print his payment certificate if he wishes to keep his bank details and relating to his transaction.

Article 11 – Security

The site RenovSmile.COM is the subject of one of the most efficient security systems. It has not only adopted the SSL (Secure Socket Layer) encryption method but has also strengthened all the scrambling and encryption processes in order to most effectively protect all sensitive data related to the means of payment.

For more complete information on site security and payment security, RenovSmile.COM invites you to consult its Privacy and Privacy Policy.

Article 12 – Delivery

12.1. Place of delivery

The products or services will be sent to the delivery address that the Member has indicated during the ordering process.

It is specified that, for technical reasons and logistics, the Member having chosen France as country of residence at the time of its inscription, will be able to be delivered only in metropolitan France, in Corsica (except specific mention at the sale) , and in Monaco.

For logistical reasons, RenovSmile.COM is not able to offer delivery in DOM-TOM.

Delivery in Belgium

–       For the same reasons, the Member who has chosen Belgium as the country of residence when registering, can only be delivered in Belgium.

–       Participation in logistics preparation and shipping costs is inclusive of VAT. All deliveries are announced by email.

–       When shipping an order, RenovSmile.COM warns that an original invoice including delivery charges and VAT is available online on the Website under “My Account”.

In the case of a partial shipment, the Member will be informed by email of the shipment of products and / or services present in the package shipped. The Member will be able to follow the shipping of his order on the Website under the heading “My Account / My Orders / Delivery Tracking”.

12.1.1 Delivery in France

The Member must choose the place of delivery: at home, at the office, at a third party, at the place of vacation … In case of absence during the delivery, to the address indicated by the Member, a notice of passage is normally deposited in the mailbox: it is then possible to withdraw the package at a post office within 10 days of the filing of this notice. If the parcel is delivered by carrier, a notice is also left in the mailbox of the address indicated by the Member when ordering. It will then be up to the Member to contact the carrier to agree on a new delivery date.

In case of exceeding the above mentioned deadlines, the package will be returned to RenovSmile.COM. The Member Relations Department will then contact the Member for a possible reshipment and without a response from the Member within a reasonable time will make a refund.

Specific delivery procedure for fresh products:

–       The Member must choose the place of delivery: at home, at the office, at a third party, at the place of holidays …

–       The fresh products are deliverable in metropolitan France excluding coastal islands not connected by road and Corsica.

–       The Member will be informed by SMS and by email of the precise date of delivery, 24 hours before this one (the delivery will take place within the delivery period indicated to the Member at the time of the placing of his order).

–       During the delivery, the Member must then be present for hand delivery of his order.

Due to the specificity of fresh products that are perishable goods, the carrier will only be able to make two delivery attempts in 48 hours. In case of absence during the first delivery attempt, at the address indicated by the Member, a notice will be placed in the mailbox.

This notice will specify that a new delivery attempt will be made the day after the first unsuccessful delivery attempt. In addition, the first calling card will mention the coordinates of the Chronopost drop-off center if the Member prefers to call the same day of the first delivery to pick up his package the next day instead of being delivered.

The attention of the Member is particularly drawn to the following modalities: considering the perishable nature of the fresh products, if the Member does not receive his parcel during the 2 passages made by the carrier or does not pick up his parcel as described above, there will be no refund of the Member.

12.1.2 Delivery in Belgium

The Member will be delivered to the place chosen by the latter. The delivery will be made by Bpost every day of the week except Saturday and Sunday.

The parcel will be delivered to the Member under the usual conditions of delivery practiced by Bpost. In case of absence of the member, a notice of passage indicating the nearest post office will be deposited. The Member may then withdraw the parcel at the said post office within 15 days of the filing of this notice.

Throughout the delivery, the Member will be able to trace his parcel thanks to the number of parcel which will be communicated to him.

In case of exceeding the above mentioned deadlines, the package will be returned to RenovSmile.COM. The Member Relations Department will then contact the Member for a possible reshipment and without a response from the Member within a reasonable time will make a refund.

12.1.3 Provision of show tickets and events

As part of the sales of tickets for shows or events, presented in particular under the title ticket-minute, RenovSmile.COM makes available the tickets in different forms depending on the event. The method of delivery of the ticket (by Post, E-Ticket or M-Ticket) will be specified in the description of the event concerned at the time of the sale. It can be:

–       Printed tickets sent by post: the tickets in question can then be sent to the Members according to the event and / or the possible option specified by postal mail:

  • Registered mail with acknowledgment of receipt
  • Simple mail without follow-up

–       E-Ticket: next the event concerned, Members will be able to benefit from the E-Ticket in “PDF” format including a barcode.

This E-Ticket must be printed by the member in order to gain access to the auditorium / event.

In this case, the “E-Ticket” service will be charged € 0.90 incl. VAT to the Member in addition to his order.

Members will be able to find their tickets in the section “my account / my orders”

It should be noted that a valid identity document may be requested from the Member at the entrance of the show or event.

The printing of the banknotes must be of good quality on a white paper, blank recto-verso. Tickets will not be accepted and will be considered invalid if partially printed, soiled, damaged or illegible.

M-Ticket: depending on the event concerned, Members will be able to benefit from the M-Ticket. This solution allows Members to download their ticket on their Smartphone. This is a dematerialized ticket that takes the form of a barcode.

In addition, the M-Ticket contains the information that is usually indicated on a ticket (show, location and date and time).

12.2. Delivery time The maximum delivery time is 30 working days from the order of the product or service, unless otherwise specified to the Member before placing the order and prior to the final validation thereof. In this case, RenovSmile.COM will provide the Member with an estimated date of delivery.

This period will be recalled in the summary of the order as well as in the section tracking the delivery of the Website.

12.3. Delayed delivery In such a case, the Member may contact the RenovSmile.COM Member Relations Department, whose contact details are indicated in the “Help & Contact” section of the Website and selecting the object corresponding to his request.

The Member has the option of canceling his order if the delivery of this one has not taken place at the latest seven working days after the date of delivery indicated by RenovSmile.COM, except if this delay of delivery is due to a case of force majeure within the meaning of the case law of the French Courts.

Within 10 business days of the Member’s cancellation request, RenovSmile.COM will make a refund request from the Member’s bank or PayPal account.

12.4. Partial delivery The Member will be informed by email of the partial delivery of an order. A second email will inform you of the delivery of the other products and / or services ordered.

12.5. Absence of delivery The Member has the option of canceling his order if delivery has not taken place at the latest seven business days after the delivery date indicated by RenovSmile.COM, unless this delay in delivery is due to a case of force majeure within the meaning of the case law of the French Courts.

Within 10 business days of the Member’s cancellation request, RenovSmile.COM will make a refund request from the Member’s bank or PayPal account.

12.6. Delivery made Each delivery is deemed made as soon as the product or service is made available to the Member, in particular by the carrier, materialized by the control system used by the carrier, such as the delivery tracking system proposed on the website of the carrier. La Poste concerning “So Colissimo” for deliveries in France or the parcel tracing tool proposed by Bpost for Belgium.

Without prejudice to the period of time available to the Member under his right of retraction as defined in Article 8 above, it is the Member’s responsibility to check the shipments on arrival and to make any reservations and claims that appear justified, or even refuse the package if it is likely to have been opened or if it shows obvious signs of deterioration. These reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within three working days of delivery of the products, a copy will be sent immediately to RenovSmile.COM.

12.7. Information on delivery terms

Lost package When a package leaves RenovSmile.COM’s warehouses, it can be sent either by La Poste (“So Colissimo”) for France and by Bpost for Belgium, or by a carrier. The Member is informed by email from the start of the package of warehouses mode of routing of his order.

The member also has a number to know the follow-up of his order:

–       From France: AZUR number 0 810 520 187 (Cost of a local call from a landline).

–       For Belgium: 078 600 087 (Price of a local call from a fixed line, from Belgium).

Our advisors are at your disposal from Monday to Friday from 7h to 20h and Saturday from 9h to 17h.

12.7.1 Send via So Colissimo in France and via Bpost in Belgium:

1 / In France:

In the case of a shipment in So Colissimo, the Member is informed of this departure by sending an email summarizing the products or services sent and informing the tracking number to know its evolution on the www.coliposte website. fr. In case of malfunction of the website Coliposte.net, the Member has another way to know the follow-up of his order:

– By calling the AZUR number: 0 810 77 888 (Price of a local call from a landline)

The Member will have to give his tracking number, mentioned in the email that RenovSmile.COM sent to him.

Then it takes 2-5 business days to be delivered or receive a notice in the mailbox. From the deposit of the notice in the mailbox of the address indicated by the Member, it has about 10 days to remove it at the post office. If this period is exceeded, the package will be returned to RenovSmile.COM. The Member Relations Department will then contact the Member for a possible reshipment and without a response from the Member within a reasonable time will make a refund.

However, if 5 working days after the dispatch of the parcel, the Member has no news of his order, he must get closer to the post office closest to the place of delivery indicated on the parcel.

If neither the post office nor the tracking of parcels (www.coliposte.net) indicate to have trace of this parcel, the Member must then appear with RenovSmile.COM by the heading “Help & Contact / My space / Questions about my orders / I have not received my order yet »from the Website.

RenovSmile.COM’s Member Relations Department will then open a survey with Swiss Post services. The Member will then receive an email indicating that an investigation is open. Swiss Post’s final response time to RenovSmile.COM is usually 14 working days.

–       If the parcel is found, it is then sent to the Member: the procedure of reception then follows its normal course (deposit of the parcel or notice of passage, etc …)

–       If the parcel is declared lost, RenovSmile.COM informs then the Member and proceed immediately to the formalities of reimbursement of the order corresponding to the lost package (products and shipping costs).

2 / In Belgium:

In the case of a shipment with Bpost, the Member is informed of this departure by sending an email summarizing the products or services sent and informing the tracking number to know its evolution on the website http://www.bpost.be.

Then it takes 2-5 business days to be delivered or receive a notice in the mailbox. From the deposit of the notice in the mailbox of the address indicated by the Member, it has a maximum of 15 days to remove it at the Post Office. If this period is exceeded, the package will be returned to RenovSmile.COM. The Member Relations Department will then contact the Member for a possible reshipment and without a response from the Member within a reasonable time will make a refund.

However, if 5 working days after the dispatch of the parcel, the Member has no news of his order, he must get closer to the post office closest to the place of delivery indicated on the parcel.

If neither the post office nor the tracking of parcels indicate to have trace of this parcel, the Member must then appear with RenovSmile.COM through the heading “Help & Contact / My space / Questions relating to my orders / I have not received my order yet “from the Website.

RenovSmile.COM’s Member Relations Department will then open a survey with Swiss Post services. The Member will then receive an email indicating that an investigation is open. Swiss Post’s final response time to RenovSmile.COM is usually 14 working days.

  •        If the parcel is found, it is then sent to the Member: the procedure of reception then follows its normal course (deposit of the parcel or notice of passage, etc.)
  •        If the parcel is declared lost, RenovSmile.COM informs the Member and proceed immediately to the formalities of reimbursement of the order corresponding to the lost package (products and shipping costs).

12.7.2 Shipment by specialized carrier (oversized products, high value, etc …):

In the case of a shipment by carrier, the Member is informed of the assumption of responsibility for the parcel by the carrier by sending an email summarizing the products or services shipped.

The products are then delivered to the delivery address provided by the Member when ordering, according to the following conditions:

Either within 5 working days from the date of receipt of the e-mail informing the Member of the taking into account. load of the package by the carrier;

Or on making an appointment by the carrier. The carrier will contact the Member within 5 working days from the assumption of responsibility of the parcel, with the coordinates communicated by the Member during his order.

In case of absence during the delivery of the package, whatever the delivery terms, a notice containing the carrier’s details is deposited in the mailbox to the delivery address specified by the Member at the time of delivery. his order. The Member will then have to arrange an appointment with the carrier by calling the number indicated on the notice. If the carrier is unable to leave the notice (examples: address unknown, code not communicated …), he will contact RenovSmile.COM to obtain the missing information from the Member. If RenovSmile.COM is unable to retrieve the Member’s missing information for reasons beyond its control, then the package is returned to RenovSmile.COM’s warehouses. The Member is informed that a new delivery can not be proposed and a refund is then made. 12.7.3 Shipping by Chronopost for fresh products (only in mainland France, Corsica and Monaco and off-shore islands not connected by road):

In the case of a shipment by Chronopost, the Member is informed of the departure of his package by sending an SMS and an email summarizing the products sent and informing the tracking number to know its evolution on the site http://www.chronopost.fr/ in the “Follow a shipment” section.

In case of dysfunction of the website, the Member has another way to know the follow-up of his order: by calling the number: 0825 801 801 (0,15 cents per minute from a landline).

The Member will have to give his tracking number, mentioned in the email that RenovSmile.COM sent to him.

The Member will be delivered 24 hours after being informed of the departure of his parcel.

The Member must then be present in person for hand delivery of his order.

Due to the specificity of fresh products that are perishable goods, the carrier will only be able to make two delivery attempts in 48 hours. In case of absence during the first delivery attempt, at the address indicated by the Member, a notice will be placed in the mailbox.

This notice will specify that a new delivery attempt will be made the day after the first unsuccessful delivery attempt. In addition, the first calling card will mention the coordinates of the Chronopost drop-off center if the Member prefers to call the same day of the first delivery to pick up his package the next day instead of being delivered.

The attention of the Member is particularly drawn to the following modalities: considering the perishable nature of the fresh products, if the Member does not receive his parcel during the 2 passages made by the carrier or does not pick up his parcel as described above, there will be no refund of the Member.

Article 13 – Guarantees

13.1. Legal guarantees

13.1.1 Legal guarantee of conformity (article L211-4 and following of the Code of the consumption)

Within the framework of the legal guarantee of conformity, RenovSmile.COM, according to the choice of the Member, commits:

either to replace the product or service of the member by a product or identical service according to the stocks available, or to exchange him a product or service for a product or service of quality and equivalent price depending on available stocks,

or to refund the price of the product or service ordered within 30 days of the Member’s request if the replacement of an identical product or service or equivalent proved impossible.

Article L211-4 Consumer Code The seller is required to deliver a good that complies with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it was charged to it by the contract or was carried out under its responsibility. Article L211-5 Consumption Code To be in conformity with the contract, the goods must:

Becustomary use expected of a similar good and, where appropriate:

fit for thecorrespond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model,

the qualities that a buyer can legitimately expect in the light of the public declarations made by the seller, the producer or his representative, particularly in advertising or labeling

Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted.

Article L211-12 Consumer Code The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. 13.1.2 Guarantee of hidden defects (article 1641 and following of the Civil Code) Within the framework of the guarantee of defects of the thing sold, RenovSmile.COM, according to the choice of the Member commits, after evaluation of the vice:

Either refund the full price of the product returned to RenovSmile.COM,

Or to refund a portion of the price of the product if the Member decides to keep it.

Article 1641 Civil Code The seller is bound by the guarantee for reasons of hidden defects of the thing sold which render it unsuitable for the use for which it is intended, or which reduce such use so much, that the buyer would not have acquired it. or would have given a lower price if he had known them. Article 1646 Civil Code If the seller was unaware of the defects of the thing, he will be held only to the restitution of the price, and to refund to the purchaser the expenses occasioned by the sale. Article 1648 paragraph 1 Civil Code The action resulting from latent defects must be brought by the purchaser within two (2) years from the discovery of the defect. For any request concerning the legal warranties, the Member must then contact the Member Relations Service through the “Help & Contact / My Space / Questions related to my orders / One of my products is defective, what should I do? Of the Website.

The Member has another way to make use of his guarantee by telephoning:

–       From France: AZUR number: 0 810 520 187 (Cost of a local call from a landline).

–       For Belgium: 078 600 087 (Price of a local call from a fixed line, from Belgium).

Our advisors are at your disposal from Monday to Friday from 7h to 20h and Saturday from 9h to 17h.

These provisions are not exclusive of the right of withdrawal defined in article 8 above.

13.2. Contractual guarantee

Certain products or services may give rise to a contractual guarantee and this will be indicated on the product sheet during the event sale on the RenovSmile.COM Website. These warranties are clearly detailed on their data sheet and no Member will be able to claim a warranty broader than that which is registered.

The contractual guarantee thus granted by RenovSmile.COM being that usually granted by the supplier to its Members.

In the event of a problem with a product or service, the Member must keep the invoice sent by RenovSmile.COM and contact the Member Relations Service via the “Help & Contact / My Space” / Questions related to my questions. orders / One of my products is faulty, what should I do? Which will tell him what to do next.

13.3. Exclusion of Warranties Products or services modified, repaired, integrated or added by the Member or any other person not authorized by the supplier of the said product or service are excluded from warranty. The warranty does not cover apparent defects. The warranty will not cover products or services damaged during transport or misuse.

Article 14 – Modification of the general conditions of sale

RenovSmile.COM reserves the right to modify the present General Conditions of Sale.

Any new version of these will be indicated beforehand on the first page of the “Help & Contact” section.

Members who do not wish the contractual relationship to be governed by the new version of the General Conditions of Sale applicable to any new order, must notify it and, from the date from which the new version takes effect, they must cease to use RenovSmile.COM services.

Article 15 – Personal data

For more complete information on the processing of personal data, RenovSmile.COM invites you to consult its Privacy and Privacy Policy

15.1 RenovSmile.COM is committed to respecting the confidentiality of the personal data communicated by the Members on the Site Internet and to treat them in compliance with the Data Protection Act of 6 January 1978.

15.2 RenovSmile.COM informs the Member that these data will be used by its internal services, its sister companies, and / or those companies of the group to which RenovSmile.COM belongs:

–       To inform your Member of upcoming sales and events, by sending invitation emails,

–       For the processing of the Member’s order,

–       To reinforce and personalize the communication, in particular by sending newsletters, special offers (including contests, games, etc …) and special emails as part of the personalization of the Site based on the preferences of Members.

1 / In France:

In the case of a shipment in So Colissimo, the Member is informed of this departure by sending an email summarizing the products or services sent and informing the tracking number to know its evolution on the www.coliposte website. fr. In case of malfunction of the website Coliposte.net, the Member has another way to know the follow-up of his order:

– By calling the AZUR number: 0 810 77 888 (Price of a local call from a landline)

The Member will have to give his tracking number, mentioned in the email that RenovSmile.COM sent to him.

Then it takes 2-5 business days to be delivered or receive a notice in the mailbox. From the deposit of the notice in the mailbox of the address indicated by the Member, it has about 10 days to remove it at the post office. If this period is exceeded, the package will be returned to RenovSmile.COM. The Member Relations Department will then contact the Member for a possible reshipment and without a response from the Member within a reasonable time will make a refund.

However, if 5 working days after the dispatch of the parcel, the Member has no news of his order, he must get closer to the post office closest to the place of delivery indicated on the parcel.

If neither the post office nor the tracking of parcels (www.coliposte.net) indicate to have trace of this parcel, the Member must then appear with RenovSmile.COM by the heading “Help & Contact / My space / Questions about my orders / I have not received my order yet »from the Website.

RenovSmile.COM’s Member Relations Department will then open a survey with Swiss Post services. The Member will then receive an email indicating that an investigation is open. Swiss Post’s final response time to RenovSmile.COM is usually 14 working days.

–       If the parcel is found, it is then sent to the Member: the procedure of reception then follows its normal course (deposit of the parcel or notice of passage, etc …)

–       If the parcel is declared lost, RenovSmile.COM informs then the Member and proceed immediately to the formalities of reimbursement of the order corresponding to the lost package (products and shipping costs).

2 / In Belgium:

In the case of a shipment with Bpost, the Member is informed of this departure by sending an email summarizing the products or services sent and informing the tracking number to know its evolution on the website http://www.bpost.be.

Then it takes 2-5 business days to be delivered or receive a notice in the mailbox. From the deposit of the notice in the mailbox of the address indicated by the Member, it has a maximum of 15 days to remove it at the Post Office. If this period is exceeded, the package will be returned to RenovSmile.COM. The Member Relations Department will then contact the Member for a possible reshipment and without a response from the Member within a reasonable time will make a refund.

However, if 5 working days after the dispatch of the parcel, the Member has no news of his order, he must get closer to the post office closest to the place of delivery indicated on the parcel.

If neither the post office nor the tracking of parcels indicate to have trace of this parcel, the Member must then appear with RenovSmile.COM through the heading “Help & Contact / My space / Questions relating to my orders / I have not received my order yet “from the Website.

RenovSmile.COM’s Member Relations Department will then open a survey with Swiss Post services. The Member will then receive an email indicating that an investigation is open. Swiss Post’s final response time to RenovSmile.COM is usually 14 working days.

  •        If the parcel is found, it is then sent to the Member: the procedure of reception then follows its normal course (deposit of the parcel or notice of passage, etc.)
  •        If the parcel is declared lost, RenovSmile.COM informs the Member and proceed immediately to the formalities of reimbursement of the order corresponding to the lost package (products and shipping costs).

12.7.2 Shipment by specialized carrier (oversized products, high value, etc …):

In the case of a shipment by carrier, the Member is informed of the assumption of responsibility for the parcel by the carrier by sending an email summarizing the products or services shipped.

The products are then delivered to the delivery address provided by the Member when ordering, according to the following conditions:

Either within 5 working days from the date of receipt of the e-mail informing the Member of the taking into account. load of the package by the carrier;

Or on making an appointment by the carrier. The carrier will contact the Member within 5 working days from the assumption of responsibility of the parcel, with the coordinates communicated by the Member during his order.

In case of absence during the delivery of the package, whatever the delivery terms, a notice containing the carrier’s details is deposited in the mailbox to the delivery address specified by the Member at the time of delivery. his order. The Member will then have to arrange an appointment with the carrier by calling the number indicated on the notice. If the carrier is unable to leave the notice (examples: address unknown, code not communicated …), he will contact RenovSmile.COM to obtain the missing information from the Member. If RenovSmile.COM is unable to retrieve the Member’s missing information for reasons beyond its control, then the package is returned to RenovSmile.COM’s warehouses. The Member is informed that a new delivery can not be proposed and a refund is then made. 12.7.3 Shipping by Chronopost for fresh products (only in mainland France, Corsica and Monaco and off-shore islands not connected by road):

In the case of a shipment by Chronopost, the Member is informed of the departure of his package by sending an SMS and an email summarizing the products sent and informing the tracking number to know its evolution on the site http://www.chronopost.fr/ in the “Follow a shipment” section.

In case of dysfunction of the website, the Member has another way to know the follow-up of his order: by calling the number: 0825 801 801 (0,15 cents per minute from a landline).

The Member will have to give his tracking number, mentioned in the email that RenovSmile.COM sent to him.

The Member will be delivered 24 hours after being informed of the departure of his parcel.

The Member must then be present in person for hand delivery of his order.

Due to the specificity of fresh products that are perishable goods, the carrier will only be able to make two delivery attempts in 48 hours. In case of absence during the first delivery attempt, at the address indicated by the Member, a notice will be placed in the mailbox.

This notice will specify that a new delivery attempt will be made the day after the first unsuccessful delivery attempt. In addition, the first calling card will mention the coordinates of the Chronopost drop-off center if the Member prefers to call the same day of the first delivery to pick up his package the next day instead of being delivered.

The attention of the Member is particularly drawn to the following modalities: considering the perishable nature of the fresh products, if the Member does not receive his parcel during the 2 passages made by the carrier or does not pick up his parcel as described above, there will be no refund of the Member.

Article 13 – Guarantees

13.1. Legal guarantees

13.1.1 Legal guarantee of conformity (article L211-4 and following of the Code of the consumption)

Within the framework of the legal guarantee of conformity, RenovSmile.COM, according to the choice of the Member, commits:

either to replace the product or service of the member by a product or identical service according to the stocks available, or to exchange him a product or service for a product or service of quality and equivalent price depending on available stocks,

or to refund the price of the product or service ordered within 30 days of the Member’s request if the replacement of an identical product or service or equivalent proved impossible.

Article L211-4 Consumer Code The seller is required to deliver a good that complies with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it was charged to it by the contract or was carried out under its responsibility. Article L211-5 Consumption Code To be in conformity with the contract, the goods must:

Becustomary use expected of a similar good and, where appropriate:

fit for thecorrespond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model,

the qualities that a buyer can legitimately expect in the light of the public declarations made by the seller, the producer or his representative, particularly in advertising or labeling

Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted.

Article L211-12 Consumer Code The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. 13.1.2 Guarantee of hidden defects (article 1641 and following of the Civil Code) Within the framework of the guarantee of defects of the thing sold, RenovSmile.COM, according to the choice of the Member commits, after evaluation of the vice:

Either refund the full price of the product returned to RenovSmile.COM,

Or to refund a portion of the price of the product if the Member decides to keep it.

Article 1641 Civil Code The seller is bound by the guarantee for reasons of hidden defects of the thing sold which render it unsuitable for the use for which it is intended, or which reduce such use so much, that the buyer would not have acquired it. or would have given a lower price if he had known them. Article 1646 Civil Code If the seller was unaware of the defects of the thing, he will be held only to the restitution of the price, and to refund to the purchaser the expenses occasioned by the sale. Article 1648 paragraph 1 Civil Code The action resulting from latent defects must be brought by the purchaser within two (2) years from the discovery of the defect. For any request concerning the legal warranties, the Member must then contact the Member Relations Service through the “Help & Contact / My Space / Questions related to my orders / One of my products is defective, what should I do? Of the Website.

The Member has another way to make use of his guarantee by telephoning:

–       From France: AZUR number: 0 810 520 187 (Cost of a local call from a landline).

–       For Belgium: 078 600 087 (Price of a local call from a fixed line, from Belgium).

Our advisors are at your disposal from Monday to Friday from 7h to 20h and Saturday from 9h to 17h.

These provisions are not exclusive of the right of withdrawal defined in article 8 above.

13.2. Contractual guarantee

Certain products or services may give rise to a contractual guarantee and this will be indicated on the product sheet during the event sale on the RenovSmile.COM Website. These warranties are clearly detailed on their data sheet and no Member will be able to claim a warranty broader than that which is registered.

The contractual guarantee thus granted by RenovSmile.COM being that usually granted by the supplier to its Members.

In the event of a problem with a product or service, the Member must keep the invoice sent by RenovSmile.COM and contact the Member Relations Service via the “Help & Contact / My Space” / Questions related to my questions. orders / One of my products is faulty, what should I do? Which will tell him what to do next.

13.3. Exclusion of Warranties Products or services modified, repaired, integrated or added by the Member or any other person not authorized by the supplier of the said product or service are excluded from warranty. The warranty does not cover apparent defects. The warranty will not cover products or services damaged during transport or misuse.

Article 14 – Modification of the general conditions of sale

RenovSmile.COM reserves the right to modify the present General Conditions of Sale.

Any new version of these will be indicated beforehand on the first page of the “Help & Contact” section.

Members who do not wish the contractual relationship to be governed by the new version of the General Conditions of Sale applicable to any new order, must notify it and, from the date from which the new version takes effect, they must cease to use RenovSmile.COM services.

Article 15 – Personal data

For more complete information on the processing of personal data, RenovSmile.COM invites you to consult its Privacy and Privacy Policy

15.1 RenovSmile.COM is committed to respecting the confidentiality of the personal data communicated by the Members on the Site Internet and to treat them in compliance with the Data Protection Act of 6 January 1978.

15.2 RenovSmile.COM informs the Member that these data will be used by its internal services, its sister companies, and / or those companies of the group to which RenovSmile.COM belongs:

–       To inform your Member of upcoming sales and events, by sending invitation emails,

–       For the processing of the Member’s order,

–       To reinforce and personalize the communication, in particular by sending newsletters, special offers (including contests, games, etc …) and special emails as part of the personalization of the Site based on the preferences of Members.

In addition, RenovSmile.COM reminds that if the Member were to change their mind and no longer wanted to receive only certain categories of emails, he could at any time configure his choices regarding these emails by visiting the Site, in the section “Help & Contact / My Space / Management of my newsletter subscriptions”.

 

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